Staffing Plus - Haverford, PA
Customer Support Representative
- Sort and file incoming timecards and process hours worked for payroll
- Sort and distribute billing invoices to our clients
- Identify and report and possible fraud issues to Payroll Manager
- Assisted with entering payroll deductions and garnishments and setting up direct deposits
October '07 to June ’10
General Heathcare Resources - Plymouth Meeting, PA
Issue Resolution Specialist (10/08 - 6/10)
- Contact employed temps, facilities and Staffing Coordinators to verify any missing or incorrect information on timecards as identified by Payroll Coordinators
- Educate new and current employees on timecard process and procedures
Payroll Coordinator (10/07 - 10/08)
- Sort faxed timecards from employed temps and enter into time and attendance system making sure information on timecard is accurate and correct
- Report any issues with timecards to Staffing Coordinator and communicate data entered throughout payroll cycle
January '06 to October ’07
LearnQuest - Bala Cynwyd, PA
Training Coordinator/Senior Training Coordinator
- Plan, coordinate and maintain all Client Relationship Management (CRM) system tasks submitted including gathering outlines, scheduling instructors for training classes and conference calls, and any other requests from Sales staff
- Manage pool of instructor resources including coordination of scheduling, certification, and fulfilling any other instructor needs
- Assist in all education/delivery initiatives including curriculum development, class preparation, post-class follow-up, facility maintenance, and course catalog and website maintenance
October '98 to November '05
GMAC Mortgage Corporation - Horsham, PA
Training Coordinator (8/02 to 11/05)
- Monitor training costs and annual budgeting
- Maintain several databases of employees and on line training platforms
- Track and report on training activities and certifications
- Subject matter expert for LMS development
- Facilitate monthly Sales training calls with Doug Smith
- Coordinate training workshops including production and distribution of needed training materials
- Handle customer contacts, questions and requests
- Market training programs, obtain attendee lists and notify attendees of training location and times
- Coordinate and complete research for special projects
- Provide team support as needed and requested
- Maintain/develop departmental website and training schedule
Project Coordinator (1/01 to 8/02)
- Coordinate & manage projects, through research, analysis, planning, database management report generation and communication which, in turn, improved productivity and increased profitability
- Provide the highest level of customer service by responding to questions and composing and distributing various communications, as needed
- Organize, track and distribute Inter Channel lead referrals
- Maintain/develop Training, Affinity and Builder websites
Marketing Coordinator (3/99 to 1/01) Mt. Laurel, NJ/Horsham, PA
- Market and prospect Affinity programs and services
- Coordinate customer fulfillment, satisfy customer requests and provide complaint resolution services
- Send and track requested customer fulfillment succeeded by follow up letters while maintaining the proper literature
- Assisted in lead distribution and research of acquired loans and loan programs
- Enroll/ register customers, develop/maintain databases and create various marketing materials, reports, and presentations on status and growth for several third party business programs
- Contribute ideas and feedback on marketing issues and strategies
- Owner of several mailboxes, wherein leads are sorted and distributed
- Responsible for researching and obtaining former customer records of acquired loans
Junior Financial Services Counselor (10/98 to 3/99) Mt. Laurel, NJ
- Direct incoming phone calls, data entry, filing, copying, faxing
- Solely responsible for distribution and tracking of employee leads
March '97 to September '98
First Union National Bank- Upper Darby, PA
Servicenter Associate II
- Research and fulfill customer statement and check requests
- Answer phones, route customer requests, data entry
- Single-handedly re-organized entire micro-fiche/film library
